TIVOL’s devotion to customer service in Kansas City is as strong today as it was when Charles TIVOL started the company back in 1910.
Kansas City families who have trusted TIVOL with their fine jewelry repair needs over the years will appreciate TIVOL’s watch repair and maintenance services. Offered at both of TIVOL’s store locations--TIVOL on the Country Club Plaza in Kansas City, MO; and TIVOL at Hawthorne Plaza in Overland Park, KS--TIVOL’s technicians are available to help with all your watch maintenance and repair needs. Whether you have a new Cartier watch that you received for your birthday, or a 75-year-old antique pocket watch given to you by your grandfather, the technicians at TIVOL will make sure it continues to look great and function as well as it did the day it was purchased.
For the past 100+ years, TIVOL has helped families in the Kansas City area and beyond
with their exclusive timepiece and jewelry needs. Over the years, it became increasingly clear that there was a need in Kansas City for watch repair and maintenance services for high-end timepieces. This led to TIVOL making a bold decision. They opened an onsite workshop exclusively for watch repair, an unconventional move for an upscale jewelry store, but one that TIVOL customers now benefit greatly from.
TIVOL’s trusted watch repair technicians have had extensive training on some of the finest timepieces in the world: Cartier, Patek Philippe, Rolex, and Panerai, to name a few. Of course, they can perform simple services, such as replacing a watch battery, on any watch; but their expertise really shines in more intricate repairs and maintenance services. Many customers don’t realize the need to bring watches in for regular maintenance. Though high-quality timepieces do a marvelous job of marking time, they are not immune to the long-term effects of it. After several years of frequent wearing, little issues will start to accumulate--issues that if left unattended could impact the life of the watch and its ability to keep time.
As an example, small amounts of moisture can seep into a watch as a result of daily wear. Nothing is visible on the outside of the watch, but on the inside, it slowly starts the corrosion process. TIVOL’s expert watch technicians disassemble the watch, remove the rust, test its timekeeping ability, make adjustments if necessary, and reassemble the internal parts. They then turn their attention to the outer components of the timepiece. With painstaking attention to detail, they polish the case, bezel, and bracelet, making repairs as they go. Once that’s completed, they re-assemble the entire piece and return the watch to the customer. The prized timepiece is beautiful, it runs well, and it’s now ready for service for many more generations to come.
Families in Kansas City know that TIVOL is a name they can trust. TIVOL’s highly-skilled watch repair technicians are here to ensure that all your timekeeping needs are met. With proper care and maintenance, your luxury watches and timepieces will provide service throughout many lifetimes. If you have a timepiece that needs attention, please bring it in. We’ll be happy to consult with you and answer any questions you may have.
For the glimpse into TIVOL's watch shop, where its watchmaker team repairs and services some of the world's finest timepieces - a level of customer service rarely offered by other jewelry stores.