Frequently Asked Questions

Yes! The TIVOL store was originally opened in 1910 in the heart of downtown Kansas City and has been owned and operated by the Tivol family ever since. Today, we are still a local, family-owned business. Our two locations — at the Country Club Plaza and Hawthorne Plaza are led by Hunter Tivol McGrath.

Simply add the items you want to purchase to your cart. When you are ready to check out, click the shopping bag at the top right hand side of the screen. Follow the prompts of the check out process. Once the order is placed, a TIVOL representative will follow up within 24 hours about the fulfillment of your purchase.

Each product page has a "Contact Associate" button. Just click on that and send us an email. We will follow up shortly after to set up a time for you to visit one of our locations.

We do! We ship anywhere in the United States. All purchases are mailed and insured with the value of the item, which often requires a signature for delivery.

Shipping for online orders is free!

The tax on your purchase will be determined by the shipping location. We have to charge state and local sales taxes for the delivery destination.

We are happy to have customers pick up their purchases in store. This, along with curbside pickup, is available at both locations. Simply note which location you'd like to pick up from during the checkout process.

At TIVOL, we will clean your jewelry every time you visit for no charge at all. It is our pleasure to keep out customers' jewelry shining at all times. When we clean the jewelry, we will also check to make sure no stones are loose.

We do! If you have a purchase to pick up, simply pull up to the front of our store and call the main phone number.

  • Country Club Plaza location - (816)531-5800
  • Hawthorne Plaza location - (913)345-0200

TIVOL will gladly accept the return or exchange of an item for item purchased (excluding special orders) when accompanied with the original receipt up to 30 days after the purchase. All credit card returns are to be issued to the same credit card used in the original purchase. All cash or check returns will be refunded by check within 10 days of the return. Items must be in new condition. Special, customer orders, engraved merchandise, resized merchandise, or any items that show damage or wear are non-refundable and non-exchangeable. Up to a 10% restocking fee will apply if certificates, boxes or warranties are not returned with the merchandise.

Sometimes. We often work with Diamond Banc to assist in the acquisition of personal jewelry or watches. Email if you are interested in selling jewelry.

No way! We are happy to assist anyone who is out window shopping and decides to pop into TIVOL. If you would like to set up an appointment, we also welcome that. By emailing ahead of time, our staff can pull more items that you may be interested in seeing. To set up an appointment email your sales associate directly or email to be introduced to a sales associate.

We do. We work with Synchrony Financial to assist with all financing needs. You can learn more about financing here.

For any other questions, please email It would be our pleasure to assist you.



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