What is the Insurance Replacement Division?
This division of Tivol works exclusively with the insured, the insurance carrier and the jeweler when jewelry is lost or damaged. Our experienced replacement specialists are experts on the insurance process, and provide unparalleled customer service.
We recognize the importance of cost and strive to provide our clients with high-quality, cost-conscious insurance replacements. Tivol also provides on-site bench jewelers, master watchmakers and gemologists at all of our locations.
What constitutes an Insurance Replacement?
Whether you’ve lost a favorite earring, discovered a gem missing from an heirloom piece or dropped a timepiece that now does not work properly, we can help. Our insurance replacement specialists will help you explore replacement options and guide you through the insurance claim process.
When should appraisals be updated?
Most insurers suggest updating appraisal values every three to five years. Many policyholders learn this too late – loss often occurs before appraisals are updated. This can make it difficult to receive the current value on the lost item.
For more information on insurance replacement, please contact a sales professional at any of our three locations by calling 800-829-1515 or e-mail ir@tivol.com for an appointment to evaluate your jewelry.